You can -- but slow drains rarely fix themselves. What starts as a partial blockage usually becomes a full one, and the timing is never convenient. If your drain has been slow for more than a few days, or if it's been slow before, it's worth having it looked at before it becomes urgent. A camera investigation now is significantly less disruptive than an emergency callout when the drain stops working entirely.

A recurring blockage almost always means the cause was never properly identified. The most common culprits are tree roots that have penetrated the pipe at a joint or crack, a section of pipe that has partially collapsed and is restricting flow, or a foreign object lodged in the line that partial clearing doesn’t remove. A camera investigation will find the answer. Call us and we'll explain what's involved.

Your responsibility as a homeowner generally extends from your fixtures to the boundary shaft -- the point where your private drain connects to the Water Authority's line. Beyond that point is the Water Authority's responsibility. When we camera your drain, we check all the way to the boundary shaft, so we can tell you definitively which side of that line the problem sits on. If it's the Water Authority's problem, we'll tell you exactly what to report and how.

Not necessarily. Many blockages -- including significant root intrusion -- can be cleared with a high-pressure water jetter without any excavation at all. Where a pipe has collapsed or separated and excavation is required, we'll explain exactly what's involved and what it will cost before we start. We keep the access area as small as possible and reinstate everything properly before we leave.

For active sewer emergencies -- sewage backing up, toilets not functioning -- we're typically on-site within hours. For urgent but stable situations, same day or within 24 hours is our standard. Call us, describe what you're seeing, and we'll confirm exactly when we can be there.

It depends on what's causing it. A straightforward blockage that can be cleared with a drain machine is significantly less involved than a root intrusion requiring a jetter, or a collapsed section requiring excavation. We give you a clear cost indication before we start any significant work, and we explain the options and trade-offs at every stage. No invoice will catch you off guard.

We tell you honestly what we found, explain your options clearly, and give you time to make a decision. We don't use camera findings as a sales tool to upsell work you don't need. If the repair can wait, we'll tell you. If it can't, we'll explain why. And if your household needs to keep functioning while we sort out a bigger repair, we'll find a way to make that happen.